DATA PROTECTION POLICY
I) Identity of data controller
NADEGE CHEVALIER EIRL, registered with the Registre du Commerce et des Sociétés de BEZIERS, lieudit La Bartasse 34120 PEZENAS, hereinafter referred to as the COMPANY.
II) Terminology
User: any natural person, with or without an account, using the Company's services or Site as a customer or simple visitor to the Site.
Site: the herault-homehunter.com site.
III) Collection, conditions and purposes of data processing
The Company collects personal data (surname, first name, home and e-mail address, telephone number, IP address, photos of the property, etc.) from Users who browse, consult and/or enter personal information on our Site in order to access our services.
This data is collected when the User :
- subscribes to the company's newsletters or alerts, makes a return request on the site
- contacts the company's Customer Service department using any means of communication available to him/her, such as e-mail, telephone, etc.
- browses the Site and consults articles
- writes a comment or review on an article
- shares an opinion with a friend by sending an e-mail from a file
- share a review via Facebook, Google +, Twitter, LinkedIn, Instagram or Pinterest from an article page
- fills in an information or contact form on the site
The data collected is required for the following purposes:
- Management and follow-up of commercial relations between the company and the customer (in particular operations relating to the search for properties for purchase, the search for properties for sale, real estate transactions, payments and invoices, complaints, information, etc.).
- Commercial prospecting
- Personalization of Site content, display of targeted advertising, particularly on social networks.
- Sharing information with our partners in connection with the company's activity (real estate websites/portals, real estate agencies, agency networks, craftsmen, notaries, trustees, brokers, insurance firms, banks, etc.), hereinafter referred to as "Partners".
- Provision of sharing buttons for social networks
- Production of audience measurement statistics and marketing studies
- Prevention and fight against fraud
Account creation, forms and questionnaires
The User must fill in all fields of the contact form on the Site, with the exception of fields displayed as optional, i.e. not marked with an asterisk. Optional information is collected by the company in order to get to know Site Users better.
Failure to answer a mandatory field or to agree to the PPD will result in the form not being sent to the company.
Recipients of data
The data collected is intended for use by the company. Data may be passed on to partners in connection with the company's activities, to police or judicial authorities in the event of a court order. Data may also be processed by subcontractors used by the company to create, update, maintain and store databases, with a view to providing the company's services and preventing and combating fraud.
IV) User rights and protection
1) Right of access, rectification and deletion of data; right to object to processing.
Users have the right to access, rectify and delete their personal data. Users may expressly object to the processing of their personal data. To do so, simply send an e-mail to [email protected]. The User must indicate his/her surname, first name and postal address. The request must be signed and accompanied by a valid form of identification bearing the User's signature. The company has 1 month from receipt of the User's request to reply. At the end of this period, the Customer may refer the matter to the CNIL in the event of a negative response or no response from the company.
2) Data portability
The User has the right to the portability of personal data processed automatically, which gives him/her :
- The right to receive personal data in a structured format
- The right to have personal data transferred directly from one controller to another, unless this is technically impossible.
3) Transfer of personal data outside the European Union
Personal data is stored, hosted and processed within the European Union.
4) Data retention period and right to be forgotten
4.1 The company retains data for a period of five years from the end of the relationship with the customer or prospect. This period begins either with the last transaction carried out, or with the last referral of a request, or with the last call to customer service, or with the sending of an e-mail to customer service, or with a click on a hypertext link in an e-mail sent by the company, or with a positive response to an e-mail asking whether the customer wishes to continue receiving information or alerts at the end of the five-year period. Nonetheless, information used to establish proof of a right or contract, or kept to comply with a legal obligation, may be archived in accordance with the legal provisions and regulations in force.
At the end of this period, the customer's or prospect's data will be totally anonymized or destroyed.
4.2 Notwithstanding the foregoing, the User has the right to forget and erase personal data processed by the company, subject to the company's right to retain certain data in respect of its professional civil liability, tax obligations and legal requirements.
The User must notify his request in the same way as for the right of access above.
5) Fate of personal data after death
The company informs the User that he/she may define, during his/her lifetime, directives relating to the conservation, deletion and communication of his/her personal data after his/her death. These instructions may be general or specific. The User may modify or revoke these instructions at any time. To do so, the User may contact the company under the same conditions as for the right of access set out above.
6) Specific functions
Company newsletters - E-mail alerts
When creating an account or registering, and subsequently when managing preferences or selecting certain services, the User may sign up for the company newsletter or e-mail alerts, and thus choose to be informed at regular intervals of offers. The User may unsubscribe at any time by clicking on the appropriate link at the bottom of each newsletter.
Sms / mms
The Company may use the customer's cell phone number to communicate offers, requests and alerts. At any time, the customer has the option of objecting simply and free of charge, or unsubscribing from alerts, via the correspondence form, by email or by post to the following address: lieudit la Bartasse 34120 PEZENAS.
Cookies
Definition of a cookie
A cookie is a small text file that is placed or stored on your terminal (computer, tablet or mobile device) when you visit a website. A cookie enables a website to recognize you, helps you navigate from page to page on a website, provides secure connections and remembers your preferences for future visits.The company uses cookies to recognize the User (customer or not) when connecting to the Site. They are anonymous and do not collect or store any personal data.
Deleting cookies
The User may deactivate cookies stored on his or her terminal at any time. To do so, simply use the button provided for this purpose on the legal notices page, or select the appropriate settings in your browser and consult your browser's help menu. However, deactivating cookies may prevent access to certain Site functions that enable you to personalize the services offered by the company.
Web Tags
The company uses web beacons on certain pages of the Site to count the number of visitors to the page and to update the site. These web beacons may be used with some of our partners, in particular to measure and improve the effectiveness of our services. The information collected via these web beacons is anonymous and makes it possible to determine the number of visitors to certain pages of the Site, in order to better assist Site Users.
Social networking plugins
The Site uses social network plugins such as Facebook and Twitter (hereinafter referred to as "Social Networks"). For example, if the User is connected to Facebook while browsing the Site, Facebook will be able to directly link his/her visit to his/her Facebook user account even if the User has not used the share button.If the User interacts using the plugins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted and saved on a Facebook server. This information will be published on the User's Facebook account.
The company does not manage the data collected by the Social Networks via the buttons.The User should familiarize himself/herself with the personal data protection policies published by the Social Networks concerned, in order to learn how the data collected by the latter is processed and used, and what settings are available to protect his/her privacy.
If the User does not wish the Social Network to link the information collected through the company to his/her Social Network user account, he/she must disconnect from the Social Network before consulting the Site.
Security measures taken by the Company to protect personal data
The company implements all appropriate technical means, in accordance with best practice, to maintain the integrity, digital and physical security and confidentiality of data, and in particular to prevent it from being distorted, damaged or accessed by unauthorized third parties, in particular through the use of encryption, access codes, firewalls, anti-virus software and any other appropriate technical means.